Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
Authentication Operational
90 days ago
99.99 % uptime
Today
M2M Tokens Operational
90 days ago
100.0 % uptime
Today
User Management Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
User Tokens Operational
90 days ago
99.97 % uptime
Today
Cloud Infrastructure Operational
90 days ago
100.0 % uptime
Today
Gateway Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
Containers Operational
90 days ago
100.0 % uptime
Today
Functions Operational
90 days ago
100.0 % uptime
Today
Secrets Operational
90 days ago
100.0 % uptime
Today
Storage Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
Compute Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
100.0 % uptime
Today
Butlr Home Page Operational
90 days ago
100.0 % uptime
Today
Butlr Dashboard Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
99.86 % uptime
Today
3rd Party Vendor LTE Service Degraded Performance
90 days ago
98.7 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

KORE Maintenance CS0236082 - Planned Maintenance - OmniSIM - 2025-09-29 Sep 29, 2025 07:00-16:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 16, 2025 - 19:13 UTC
Verifying - UPDATE 2 2025-09-15 11:44 UTC / 2025-09-15 07:44 EDT (UTC-4): We are now seeing approximate 97% recovery of the connectivity issue. We are continuing to monitor for service stability. We will provide another update in 2 hours or sooner once more information becomes available.

UPDATE 1 2025-09-15 09:55 UTC / 2025-09-15 05:55 EDT (UTC-4): Our engineering team has completed the rollback of the change that caused the connectivity issue. We are seeing approximate 82% recovery and are continuing to monitor for service performance. We will provide another update in 2 hours or sooner once more information becomes available.
Sep 15, 2025 - 13:15 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 2025 - 02:07 UTC
Scheduled - Description: KORE will be performing a planned maintenance that will impact data services for the above-mentioned customer solutions. During this maintenance, devices may encounter issues with network registration, data connectivity, SMS, voice and provisioning . KORE engineers will be monitoring the process closely to ensure successful completion.

Impacted Customer Solutions: KORE OmniSIM US, KORE OmniSIM Reach, KORE OmniSIM Rush and KORE OmniSIM Brazil
Impacted Services: Network registration, data, SMS, voice and provisioning
Sep 10, 2025 - 20:59 UTC
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025
KORE CS0236081 - Maintenance Overrun - OmniSIM - 2025-09-16
Resolved - This incident has been resolved.
Sep 16, 19:16 UTC
Investigating - Impacted Services: Data

When
Start: Tuesday, September 16, 2025 08:40 UTC / Tuesday, September 16, 2025 04:40 EDT (UTC-4)
End: Tuesday, September 16, 2025 11:15 UTC / Tuesday, September 16, 2025 07:15 EDT (UTC-4)

What
Description: We are currently experiencing a service degradation affecting data for OmniSIM customers. The issue began at approximately 08:40 UTC. We are working to resolve the issue and restore full service as quickly as possible. We will provide an update within the next hour or sooner if more information becomes available. We apologize for the inconvenience and appreciate your patience.

RESOLUTION: As of 11:15 UTC, the issue is considered resolved. At this time, all devices should now be able to reconnect normally. We continue to monitor systems to ensure stability.

UPDATE 1 2025-09-16 10:25 UTC / 2025-09-16 06:25 EDT (UTC-4): We are currently performing emergency network maintenance to address issues impacting Omni SIM sessions. Some customers may be experiencing session disruptions or difficulty maintaining connectivity. We apologize for the disruption and appreciate your patience while we work to resolve this matter. Another update will be provided in 2 hours or sooner once more information becomes available.
Sep 16, 07:48 UTC
Sep 15, 2025
KORE CS0236081 - Planned Maintenance - OmniSIM - 2025-09-15
Completed - The scheduled maintenance has been completed.
Sep 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 UTC
Scheduled - Impacted Services: Data, 2G/3G/4G network registration, voice, SMS

When
Start: Monday, September 15, 2025, 08:00 UTC / Monday, September 15, 2025, 04:00 EDT (UTC-4)
End: Monday, September 15, 2025, 13:00 UTC / Monday, September 15, 2025, 09:00 EDT (UTC-4)

What
Description: KORE will be conducting a planned maintenance that may affect the above mentioned services. During this time, device which are already connected will disconnect and reconnect shortly after. KORE engineers will be closely monitoring the process to ensure successful completion.
Sep 11, 13:12 UTC
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
KORE Case CS0219698 - Service Degradation - KORE OmniSIM, eSIM Red and IOT eConnect - 2025-07-07
Postmortem - Read details
Sep 11, 02:42 UTC
Resolved - Impacted Services: Data

When
Start: Monday, July 07, 2025 12:38 UTC / Monday, July 07, 2025 08:38 EDT (UTC-4)
End: Monday, July 07, 2025 16:15 UTC / Monday, July 07, 2025 12:15 EDT (UTC-4)

What

Description: Since 12:38 UTC, we are experiencing issues with data connectivity with one of our third party carriers in the Netherlands. Customers roaming in the Netherlands might experience a degradation on data services while establishing new sessions. Our carrier partner is working on identifying the root cause and to restore the impacted services as soon as possible.
Sep 11, 02:41 UTC
KORE CS0219662 - Emergency Maintenance - KORE OmniSIM Reach, KORE eSIM, KORE GN, and IoT eConnect
Resolved - When
Start: Thursday, July 10, 2025 08:30 UTC / Thursday, July 10, 2025 04:30 EDT (UTC-4)
End: Thursday, July 10, 2025 10:30 UTC / Thursday, July 10, 2025 06:30 EDT (UTC-4)

What
Description: KORE will be performing an emergency maintenance for voice services for the above mentioned service types. During the maintenance, no service impact is expected. Our engineers will monitor the process closely to ensure the successful completion of this maintenance.
Sep 11, 02:40 UTC
Sep 10, 2025
KORE Case CS0236589 - Service Degradation - OmniSIM US - 2025-09-09
Postmortem - Read details
Sep 11, 02:13 UTC
Resolved - Impacted Services: Provisioning

Impacted Services: Network registration, data, SMS and voice

When
Start: Tuesday, September 09, 2025 17:00 UTC / Tuesday, September 09, 2025 13:00 EDT (UTC-4)
End: Wednesday, September 10, 2025 15:22 UTC / Wednesday, September 10, 2025 11:22 EDT (UTC-4)

What
Description: An issue might be preventing newly activated OmniSIM US from registering to networks has been detected and is being investigated. We strongly recommend not to activate new OmniSIM US physical SIMs or OmniSIM US profiles until the investigation is complete. Further updates will be shared as they become available.

Resolution: Our engineering team worked closely with our vendor to identify and resolve an issue that may have prevented newly activated OmniSIM US and Reach SIMs from connecting to mobile networks. The service degradation is now resolved.
Sep 10, 00:00 UTC
Sep 9, 2025

No incidents reported.

Sep 8, 2025
KORE Case CS0236562 - Service Degradation - OmniSIM - 2025-09-08
Postmortem - Read details
Sep 11, 02:16 UTC
Resolved - When
Start: Monday, September 08, 2025 16:52 UTC / Monday, September 08, 2025 12:52 EDT (UTC-4)
End: Monday, September 08, 2025 19:21 UTC / Monday, September 08, 2025 15:21 EDT (UTC-4)

What
Description: Engineers are currently investigating intermittent provisioning failures that has triggered one of our alarms. Investigations are currently underway and we will post an update with more detail shortly.
Sep 8, 23:30 UTC
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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