KORE Case CS0219698 - Service Degradation - KORE OmniSIM, eSIM Red and IOT eConnect - 2025-07-07

Incident Report for Butlr

Postmortem

RESOLUTION :Traffic on the Vodafone network in the Netherlands has returned to normal. The local operator is reporting a resolution on their issue. At this time, device behavior is expected to return to normal and no longer be impacted. We are resolving the incident at this time.   

UPDATE 1 2025-07-07 15:26 UTC /2025-07-07 11:26 EDT (UTC-4) : The root cause of the data connectivity issues has been identified by our third party carrier. Their engineers are currently working on restoring the services with high priority. At this moment, customers will still experience a degradation on data services whilst roaming under Vodafone Netherlands. Our teams are currently monitoring the situation. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Sep 11, 2025 - 02:42 UTC

Resolved

Impacted Services: Data

When
Start: Monday, July 07, 2025 12:38 UTC / Monday, July 07, 2025 08:38 EDT (UTC-4)
End: Monday, July 07, 2025 16:15 UTC / Monday, July 07, 2025 12:15 EDT (UTC-4)

What

Description: Since 12:38 UTC, we are experiencing issues with data connectivity with one of our third party carriers in the Netherlands. Customers roaming in the Netherlands might experience a degradation on data services while establishing new sessions. Our carrier partner is working on identifying the root cause and to restore the impacted services as soon as possible.
Posted Sep 11, 2025 - 02:41 UTC